worksnero.blogg.se - Customer service telephone number for turbotax

I said She told me "THIS IS A SCAM." And that this scam has been happening "all week."

Asked the rep about the email, she asked me the email address I received it from.

This time I DID provide because it was the phone number listed on TurboTax's website.

The rep asked for my name, email, and phone.

Was taken to a phone tree, did NOT have to answer those 4 questions, and was taken to a rep.

Went to TurboTax website, and saw this (different) contact number: 1-80.

I ended up ending this call because I figured I should check TurboTax website phone number.

I did not provide and asked if there was a way she could provide it back to me for my confirmation.

A rep asked me for my name, email, and phone.

Was taken to a phone tree, asked me to answer 4 questions relevant to the situation, (all "no") and then directed to a rep.

Assuming the email was legit, I called the phone number listed in the Security Alert email - 1-86.

The last email I received was in September 2020 when I downloaded some old Tax Returns (which I did). The last marketing email I received from this email address was March 2020. This same email address sent legitimate updates about my tax return progress. I can click on the sender in my gmail, and see OTHER emails sent to me over the years from this same address, dating back to 2013 when I first used TurboTax.

Received the exact same email as described from " This email looks legitimate.

In my case, I was victim of Identity Theft. Then you need to speak to a rep who understands what to do about it (this is harder than it looks, as you'll see below). If you see a "Unknown User, Unknown Device" (as in screenshot below) sent at the time you received the questionable email, it confirms the email is legit. TLDR-Go to your INTUIT account -> Security -> Account Activity to view emails sent your account. *UPDATE* - MY EMAIL WAS LEGIT AND I WAS VICTIM OF IDENTITY THEFT. I also called back the number the email said to call again and when I said I was not calling about receiving an email, it went automatically to the turbo tax menu (i.e stimulus, delayed return, etc.) which appeared to be legitimate. I feel better, but still a bit freaked out.

Both advisors I talked to said things appear to be fine at that end and that the message may have been sent out in error. I also logged into my turbo account and it was in order with no weird things going on and no warnings posted. All in all, I think the email was probably a phishing scam, but I didn't give them anything they couldn't have found online anyway. There were, however, other people with the same name but they all had different info. She also checked and said no other accounts were using my social (which I didn't give), my phone, or address etccc that was on my personal account. About 15 minutes later I called the second number (the actual turbo tax customer service line ending in 8848) and got a second rep. When the guy called back from and checked my account and said no other accounts were using my info and didn't know about the email or why it was sent. They asked for my first name and verified my phone and that was it. I didn't, and they told me a representative would call me back in 10-15 minutes. I said yes, then it gave me 4 situations and said that if I fit any of those, I don't need to do anything. I called that number and it was a bot that asked if I was calling about the email I received. I got an email today that said more than one account was using my information.